Shipping is completely free of charge; the customer is only required to cover the cost of commercial returns, which must be made within 30 days of delivery.
I made a mistake in my order, can I cancel it?
You can cancel your order for up to one hour from the time of your purchase, by contacting our customer service team at contact us. If it is too late to cancel, you can still avail of our returns policy.
Can I request a refund if I am not satisfied with my purchase?
Yes, you have 30 days from receipt to return an item and receive a refund or, if there are problems, to request an identical replacement pair of glasses. Please see the relevant section of the Returns policy for more information.
How do I contact itsmoreme.com customer service team?
It is very easy to contact the More Me Customer Service team:
You can fill out the form in the Contact us section of the website.
Alternatively, call +971 56 884 5186, between Monday and Friday, 10 a.m. to 7 p.m., for queries relating to orders and returns.
How long is the warranty on More Me glasses?
More Me guarantees its Eyewear against material and manufacturing defects for two years from the delivery date. Defects must be reported within two months of identification. Scratched lenses due to normal wear are not covered unless present upon delivery.
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